Refund Policy

Refund Policy

At ClassBot, we strive to provide coaching institutes with a powerful and reliable platform to manage their operations efficiently. However, we understand that there may be situations where a refund is requested. This policy outlines the conditions under which refunds are applicable.

Annual Subscription Plans

• Refunds are eligible only within 7 days of payment for new annual subscriptions, provided the user has not initiated any customization or used premium support services.
• After the 7-day window, no refunds will be issued for annual plans.
• Partial refunds for unused months are not provided under any circumstances once the refund window has passed.

Customization & Development Charges

• Customization work is quoted and billed separately.
• Once payment is made for customization, it is non-refundable, regardless of project progress.
• If a client chooses to cancel a customization mid-way, no partial refund will be issued for the work already done.

Server and Maintenance Charges

• Dedicated server and maintenance fees are billed annually.
• These charges are non-refundable once the server setup is initiated.

Technical Issues or Downtime

• In the rare event of extended downtime (more than 72 hours consecutively), clients may request service credit (not a cash refund), which can be applied toward future billing cycles.

Ineligible Refund Scenarios

Refunds will not be provided in the following cases:

• Change of mind after the refund window.
• Poor internet or device compatibility on the client’s end.
• Lack of usage of the platform.
• Dissatisfaction due to uncommunicated expectations.
• Delays caused by client-side feedback, content, or approvals.

How to Request Refund

To request a refund (within the applicable window), please email us at info@classbot.in with the subject line “Refund Request - [Your Institute Name]”, including:

• Date of Payment
• Reason for Refund
• Payment mode and transaction reference

All requests are reviewed within 5-7 business days, and eligible refunds will be processed within 10 working days via the original mode of payment.

Disputes and Chargebacks

If a chargeback is raised without attempting resolution through our support team, ClassBot reserves the right to:

• Suspend your account and services
• Deny future access to any premium features or customizations

We encourage our clients to reach out to us for any concerns. we’re here to help.