Refund Policy

At Classbot, we strive to provide coaching institutes with a powerful and reliable platform to manage their operations efficiently. However, we understand that there may be situations where a refund is requested. This policy outlines the conditions under which refunds are applicable.

Annual Subscription Plans

Refunds are eligible only within 7 days of payment for new annual subscriptions, provided the user has not initiated any customization or used premium support services.
After the 7-day window, no refunds will be issued for annual plans.
Partial refunds for unused months are not provided under any circumstances once the refund window has passed.

Customization & Development Charges

Customization work is quoted and billed separately.
Once payment is made for customization, it is non-refundable, regardless of project progress.
If a client chooses to cancel a customization mid-way, no partial refund will be issued for the work already done.

Server and Maintenance Charges

Dedicated server and maintenance fees are billed annually.
These charges are non-refundable once the server setup is initiated.

Technical Issues or Downtime

In the rare event of extended downtime (more than 72 hours consecutively), clients may request service credit (not a cash refund), which can be applied toward future billing cycles.

Ineligible Refund Scenarios

Refunds will not be provided in the following cases:

Change of mind after the refund window.
Poor internet or device compatibility on the client’s end.
Lack of usage of the platform.
Dissatisfaction due to uncommunicated expectations.
Delays caused by client-side feedback, content, or approvals.

How to Request Refund

To request a refund (within the applicable window), please email us at info@Classbot.in with the subject line “Refund Request - [Your Institute Name]”, including:

Date of Payment
Reason for Refund
Payment mode and transaction reference

All requests are reviewed within 5-7 business days, and eligible refunds will be processed within 10 working days via the original mode of payment.

Disputes and Chargebacks

If a chargeback is raised without attempting resolution through our support team, Classbot reserves the right to:

Suspend your account and services
Deny future access to any premium features or customizations

We encourage our clients to reach out to us for any concerns. we’re here to help.